QB Issue Resolution:

I’d like to lend a hand with these payments.


If the deposit was made up of multiple payments from a single client, you’d be able to match the deposit to each manually entered payment. This would still show that the deposit is split between 5 invoices and clients, which allows users to keep track of those invoices, payments, and deposits more precisely. Since QuickBooks Online strives to ensure your data is accurate, the 5 payments from the 5 customers will be recorded as such, rather than one lump sum without an assigned customer. Here’s where you can learn more about matching in QuickBooks Online: https://community.intuit.com/articles/1164872.


From here, you have the option to record the payments manually by going to the + icon and selecting Receive payment. Once you’ve recorded all 5 payments, you can go to Banking on the left navigation panel, check off the $1,000.00 deposit, go to Batch Actions, and choose Exclude Selected. This way, the imported transaction is out of your way, and you’ve still recorded the paid invoices manually.


Resolution for Issue 'One deposit for multiple clients' available: Yes (Solved).
Source: Intuit Community forum.

One deposit for multiple clients: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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