QB Issue Resolution:
Thanks for posting your question in the Community. I can help with invoicing your supplier that’s now a customer.
Currently, QuickBooks Online will only allow an invoice to be attached to a customer or project. In addition, if you enter in a name that’s already being used elsewhere in the product, such as entering a customer name that’s being used as a supplier, then you will receive an error message. The following article contains additional insight on this: Error: The Name Supplied Already Exists. Another Customer, Vendor, or Employee is Already Using This….
One solution that many users have adopted is to marginally change the name of the customer/supplier. An example of this is to include the middle initial or to simply include a period in the Middle name section when adding a supplier or customer.
@Anonymous has a thread in the Community about this that I recommend looking at: Community Question: Duplicate Name Limit – How to Create Accounts for Vendors Who are Also Customers.
I hope that you have a great rest of your day. Should you have any questions, please don’t hesitate to let me know.
Resolution for Issue 'One of our supplier is now a customer… But quickbooks refuses to allow us to emit an invoice in the name of that supplier (newly customer as well!) Any hint? Ounsi' available: Yes (Solved).
Source: Intuit Community forum.
One of our supplier is now a customer… But quickbooks refuses to allow us to emit an invoice in the name of that supplier (newly customer as well!) Any hint? Ounsi: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.
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