QB Issue Resolution:

The QuickBooks messaging part might have been excluded from your access as a user.  You can ask the Master Administrator or the Company Administrator to change your access rights.

For additional information about this feature, please refer or share this article to the Master Admin: User management – Add, delete, or change a user’s access.

Resolution for Issue 'one of the users sent me a message through QB but how can I view and also respond through that QB. I clicked the link but didn’t work.' available: Yes (Solved).
Source: Intuit Community forum.

one of the users sent me a message through QB but how can I view and also respond through that QB. I clicked the link but didn’t work.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Company Administrator
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Error Recovery for Company Administrator [Canada]
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