QB Issue Resolution:
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We have identified an issue where customers balances are not reflecting correctly when viewing the A/R Aging Summary Report. In particular Overdue and Paid invoices are not calculating correctly on the report.
There are three specific scenarios that have been identified so far:
1. Outstanding invoices show as a 0.00 amount
2. Outstanding invoices show double the original amount
3. Paid invoices show as outstanding
Our engineers are engaged are currently investigating the issue to determine the root cause.
Resolution for Issue 'Overdue & paid invoices appearing incorrectly on A/R aging summary report.' available: Yes (Solved).
Source: Intuit Community forum.
Overdue & paid invoices appearing incorrectly on A/R aging summary report.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for 1169545
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