QB Issue Resolution:

I want to make sure you’re able to use the Password Reset Tool.


The Password Reset Tool is showing this glitch due to a new set of system requirements that’s currently being implemented. Not to worry though, I’ve got information for you on how to get it fixed. This first article covers using the Automated Password Reset Tool within QuickBooks: https://community.intuit.com/articles/1501540-use-the-automated-password-reset-tool-for-quickbooks-d….


This write up includes the new system requirements for QuickBooks Desktop 2015 and later and what you’ll need to do: https://community.intuit.com/articles/1638545-operating-system-internet-explorer-and-net-framework-r….


If you need additional assistance, you may want to contact a member of the Desktop Support Team. Agents have the necessary tools, like screen-sharing, to get the Password Reset Tool running again. The number to speak with an agent is 1-877-797-5809. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact.

Resolution for Issue 'Password Reset tool has stopped working' available: Yes (Solved).
Source: Intuit Community forum.

Password Reset tool has stopped working: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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