QB Issue Resolution:

Yes, you really need to have the active payroll service to pay taxes in QuickBooks Online (QBO). Since you can’t proceed with activating your payroll service without an employee name, you may create a dummy employee/s and delete the employee/s once you’re done paying the taxes.


To learn more about paying taxes in QBO, you may check these articles:


However, if the same thing happens, I recommend getting in touch with our Support Team to check this further securely. For the support’s contact information, you may check it here: Contact the QuickBooks Online Customer Support team.


Resolution for Issue 'Pay taxes without Payroll service' available: Yes (Solved).
Source: Intuit Community forum.

Pay taxes without Payroll service: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for payroll service
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Error Recovery for payroll service [Canada]
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