QB Issue Resolution:

QuickBooks Online allows your customers to pay you in per transaction basis. The details entered on a specific invoice are the same information your customer can see once they received it.


The option to automatically¬†include the amount of the previous invoices balances to the current ones are unavailable. You’ll have to resend the $50.00 transaction from October so the client can pay it.


You can also send¬†balance statements to your customers. This way, they’ll know the total amounts they owed to you. Here’s how to create one:

  1. Go to the Plus icon (Create button), select Statement.
  2. Under Statement Type, choose Open Item.
  3. Select the Date range you need.
  4. Put a check mark specifically to the customer you want to see.
  5. Click Save and Send.

Just like you, we aim to provide the best possible customer experience there is. If the manner of automatically merging the previous and current invoice balances can make it easy for your company and your clients to process payments, please let our product engineers know.


You can do so by going to the Gear icon, then selecting Send Feedback Online. I’ll personally suggest this feature as well so we’re hitting them in both customer and employee channels.

Resolution for Issue 'Paying past due amounts via credit card in Quickbooks Online' available: Yes (Solved).
Source: Intuit Community forum.

Paying past due amounts via credit card in Quickbooks Online: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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