QB Issue Resolution:

Let’s go through the steps on how you can record a payment you made that got returned.

 

You’ll need to enter a vendor credit first. This is to ensure the credit hits the expense account you used on the original expense transaction created for the vendor.

 

Here’s how:

 

  1. Click the + New menu.
  2. Select Vendor credit.
  3. Enter the correct vendor under the Vendor drop-down menu.
  4. Use the category, product, or service you’re getting credit for, along with its amount.
  5. Tap Save and close.

The next step would be to create a deposit to record the money you got from this refund. And finally, use a Pay Bills transaction to link both the bank deposit and vendor credit together. See the steps for this process in this article: Enter a refund from a vendor. Scroll down to Step 2: Deposit the money you got from the refund to continue the steps I provided above.

 

On the other hand, if you want to record customer refunds instead, see this article: Record a customer refund in QuickBooks Online. Other than the steps to record a customer refund, you’ll find a short clip that shows the refund process.

 

Resolution for Issue 'payment made by check was returned So I paid my potential landlord a deposit with a check and two months later he returned this money with his company’s check. How do I post his check payment? thanks' available: Yes (Solved).
Source: Intuit Community forum.

payment made by check was returned So I paid my potential landlord a deposit with a check and two months later he returned this money with his company’s check. How do I post his check payment? thanks: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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