QB Issue Resolution:

No one here has access to your account, you’ll have to call Intuit.

PAYROLL:

1.      Go to https://payroll.intuit.com/support/contact/.

2.      Choose your QuickBooks Desktop Payroll version.

3.      Select the Payroll tab.

4.      Click the View Contact Info button.

Resolution for Issue 'Per e-mail dated 11/29/18 (account renewal), renewed payroll app which I do not have. If you have charged already, can you reverse to credit my card?' available: Yes (Solved).
Source: Intuit Community forum.

Per e-mail dated 11/29/18 (account renewal), renewed payroll app which I do not have. If you have charged already, can you reverse to credit my card?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for credit
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Error Recovery for credit [Canada]
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Additional Support Options: