QB Issue Resolution:
Thank you for the reply, @alebonville.
At this time, we have an on-going issue where transactions aren’t coming in from Citibank account into the Online Bank Feeds in QuickBooks Online. Rest assured, our Engineering Team is diligently working for a fix. To get updates about the resolution status, I recommend reaching out to our Online Support. This way, they can add you to the list of affected users and provide this investigation number for easy tracking: INV-46159. Here’s how to get in touch:
- Sign in to your QuickBooks Online account.
- Press on the (?) Help button in the top-right of the page, then Contact Us.
- Type in your question or concern in the Description Box then hit Let’s Talk.
- Choose how you want to get contacted.
You’ll hear from an agent shortly. Once connected, the agent will perform some further troubleshooting and place you on the list.
Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance. I’ve got your back. Have a good day.
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Resolution for Issue 'Please help. I have a Citi card connected to QB’s online. The card had to be closed and reissued so I disconnected the account to reconnect the new card as it was not pulling through the transactions properly. When I select add and Citi I get this message: Start by selecting the Citibank Credit Card accounts you want to connect with Intuit, the makers of QuickBooks Online Edition. Go to the bank site to sign in and choose which accounts to connect. Then we’ll return you here and bring in your transactions. I log into the citi card account but nothing happens on the QB’s online end. Please advise. Kindest regards, A Lebonville' available: Yes (Solved).
Source: Intuit Community forum.
Please help. I have a Citi card connected to QB’s online. The card had to be closed and reissued so I disconnected the account to reconnect the new card as it was not pulling through the transactions properly. When I select add and Citi I get this message: Start by selecting the Citibank Credit Card accounts you want to connect with Intuit, the makers of QuickBooks Online Edition. Go to the bank site to sign in and choose which accounts to connect. Then we’ll return you here and bring in your transactions. I log into the citi card account but nothing happens on the QB’s online end. Please advise. Kindest regards, A Lebonville: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.
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