QB Issue Resolution:

Since Community is a peer user forum, I won’t be able to check your account without asking for sensitive information.

 

For security purposes, I’d recommend reaching out to our QuickBooks Online Support. They can take a look at the email you received in a secure environment and make sure your questions are addressed accordingly.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Here are additional references that might be helpful for future use:

 

Resolution for Issue 'Previously (in March this year) QB wrote that for paid terms nothing changes in regards to subscribed users. Is this to be understood as an change in your policy?' available: Yes (Solved).
Source: Intuit Community forum.

Previously (in March this year) QB wrote that for paid terms nothing changes in regards to subscribed users. Is this to be understood as an change in your policy?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Online company
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Additional Support Options: