QB Issue Resolution:

You’ll need to reactivate your payroll subscription for the Year-End filing.


To reactivate, please follow these:

  1. In your Dashboard, click on the To Do link.
  2. Select File year-end forms and taxes.
  3. Select Yes to confirm reactivation.

If you can’t see this option, you can do it in the Billing & Subscription setting.


Let me also share this article for future reference: Year-end Checklist for QuickBooks Online Payroll Users.

Resolution for Issue 'Printing w2s if my payroll account is not active' available: Yes (Solved).
Source: Intuit Community forum.

Printing w2s if my payroll account is not active: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for billing
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