QB Issue Resolution:

Attempting to download transaction using the Online Banking Center and get error:

Problem! You cannot use online banking because your company file is not open.
Why this is happening

You may receive this message for a number of reasons:

Online account damage to the bank or credit card account.
Data damage in company file.
Problems with Online account at the Financial Institution (Bank).
Multiple years of Quickbooks are setup for Online Banking.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1

Deactivate online services on the account you are attempting to download and import transactions to.
Reactivate online services on this same account.
Test online banking and import transactions.

Solution 2

Create a new bank account or credit card account and Set up online banking.
Test online banking and import transactions.

Solution 3

Use standard data damage troubleshooting.
Test online banking and import transactions.

Solution 4

Create new company file and test online banking.
Test online banking and import transactions.

If Online Services works in new company file and not in current file:

Options:

Restore backup and test online banking.
Contact Support to escalate case to Data Services.

 

Resolution for Issue 'Problem: You cannot use online banking because your company file is not open' available: Yes (Solved).
Source: Intuit Community forum.

Problem: You cannot use online banking because your company file is not open: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Banking
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