QB Issue Resolution:

Problems adding a logo
Answer ID: 5921

Trouble uploading your logo?

We’re working to improve this experience, but in the meantime, check out the logo requirements below to best determine why your logo might not be uploading properly.

Your logo needs to:

Have a file name that ends with .gif, .bmp, .png, .jpg, .jpe, or .jpeg
Be smaller than 1 MB in size
Have a bit depth (or color depth) of 24-bits or less
Use the standard RGB color space (sRGB)

Also, for best results, your logo should:

Have a white background
Be shaped more like a square than a rectangle

If you need to further understand whether your logo fits with these parameters, please contact the person who created your logo.

Answer ID 5921
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Using This Product
Date Created 08/12/2013 01:19 PM
Date Updated 08/12/2013 01:19 PM
Allow Crawling? Yes

Resolution for Issue 'Problems adding a logo.' available: Yes (Solved).
Source: Intuit Community forum.

Problems adding a logo.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for adding
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