QB Issue Resolution:

If you’re a new customer and are within the first 60 days of having set up your account, you can delete all of the existing data and start over from scratch. If your account has been setup for more than 60 days you will need to cancel your current company and start a new company in order to start from scratch.

NOTE: This process only works for QuickBooks Online Plus and Essentials. It does not work for QuickBooks Online Simple Start.

Caution: Please keep in mind that this process will delete any data that has already been entered into the company. Once the data is deleted it cannot be restored nor reversed.

To complete the process, follow the instructions below:

Log in to your QuickBooks Online company.
Change the URL to include /purgecompany
EXAMPLE:
URL shows: https://qbo.intuit.com/c28/app/homepage
Change to: https://qbo.intuit.com/c28/app/purgecompany
The next screen will provide a summary of the items being deleted. In order to confirm that you do understand the data will be deleted you must type in the word Yes and click OK.
If the industry you desire to select is different than the one showing feel free to change and mark whether you would like the system to create accounts based on your industry or start with an empty chart of accounts. Once your selections are complete, click Wipe Data.

Resolution for Issue 'Purge Company / Reset Account' available: Yes (Solved).
Source: Intuit Community forum.

Purge Company / Reset Account: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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