QB Issue Resolution:

Let me help share some information about updating QuickBooks Desktop (QBDT) to the latest release.


We haven’t received any similar reports about this issue. Updating QuickBooks to the latest release helps ensure both Merchant and QuickBooks services are compatible.


Let’s manually update your QuickBooks so you’ll be able get into the Merchant Service Center. Here’s how:

  1. Close your company file(s), then close QuickBooks.
  2. Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
  3. While on the No Company Open screen, go to the Help menu, then choose Update QuickBooks…
  4. Go to the Options tab, select Mark All. then select Save.
  5. Go to the Update Now tab, then mark the Reset Update box.
  6. Select Get Updates button.
  7. When Update Complete appears, close QuickBooks Desktop.
  8. Reopen QuickBooks Desktop. If you get the message to install update, select Yes.
  9. When the installation is complete, restart your computer.

Since you’ve turn off the Automatic Update feature, I recommend manually updating your QuickBooks once a month.


For additional reference, you can check these articles:

Resolution for Issue 'QB 2018 Pro Update' available: Yes (Solved).
Source: Intuit Community forum.

QB 2018 Pro Update: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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