QB Issue Resolution:

There are two scenarios you can consider checking why both of these transaction has been recorded into your account. I’m here to share them and help you from there.

 

To start with, checking the Automatically apply credits option as discussed by my colleague above, is one of the reason. Meanwhile, you can review your Audit Log report to check if there are any other users who recorded these transactions. To do so:

  1. Go to the Gear icon.
  2. Under Tools, select Audit Log.
  3. On the Filter menu, select Custom under Date.
  4. Select the date of your transactions.
  5. Click Apply.

In addition, here’s an article you can read to learn more about your audit log report: Learn about the Audit Log.

 

Now to fix this, you can delete the invoice amounting to $1170 since you didn’t receive any transactions to prove it. Secondly, you don’t have to record any refund for the invoice with the amount $2100. And wait for the actual payment so you can record it into your account.

 

In case you need some related articles in managing your customer’s transaction, you can visit our Income and Expenses articles for reference.

 

You can always click the Reply button and leave a comment below. I’d be happy to lend a helping hand.

Resolution for Issue 'QB online direct bank transfer showed $2100 received and refunded on SAME day by Co B. Received $0.Now create new invoices for Co B$1170,QB show paid with $930 in balance After we found out this error on QB (no idea how it happened), Company B eventually send us a check for $2100. Invoice paid in full. But QB somehow shows $2100 in Co B account and use it to “pay” new invoices $1170 immediately after invoices created. Co B has not paid $1170 yet. Now on QB Co B has a balance $930. How to correct this mess?' available: Yes (Solved).
Source: Intuit Community forum.

QB online direct bank transfer showed $2100 received and refunded on SAME day by Co B. Received $0.Now create new invoices for Co B$1170,QB show paid with $930 in balance After we found out this error on QB (no idea how it happened), Company B eventually send us a check for $2100. Invoice paid in full. But QB somehow shows $2100 in Co B account and use it to “pay” new invoices $1170 immediately after invoices created. Co B has not paid $1170 yet. Now on QB Co B has a balance $930. How to correct this mess?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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