QB Issue Resolution:

Let me share an update about the connection issue with Citibank.


Good news, the investigation for error 102 has been closed and resolved. Now, let’s do a manual update to refresh the connection between Citibank and QuickBooks Online.
Here’s how:
1.    Click Banking from the left pane.
2.    Select Update in the upper right of the screen. QuickBooks begins updating your account.


Check out this article for additional information: Manually update your bank accounts.


If you’re still experiencing the same behavior, I’d suggest contacting our Customer Care Team so you’ll be added to the list of affected users to investigate further. You can find the phone number in this article: https://community.intuit.com/articles/1145770.

Resolution for Issue 'QBO no longer synching with Citibank websites' available: Yes (Solved).
Source: Intuit Community forum.

QBO no longer synching with Citibank websites: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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