QB Issue Resolution:

I have further checked this here in our system and we have received no reports from other users experiencing the same issue.

I know you’ve exerted a lot of effort in entering information, the only way to resolve this is to enter it again and perform the basic step which is to clear the browser cache. After clearing, you can log out and log back into your account and change the timeout duration again in QuickBooks Online.

To change the timeout, follow these steps:

  1. Click the Gear icon on the upper right.
  2. Click Account and Settings.
  3. Click Advanced tab at the left side menu.
  4. Click the pencil icon in the Other preferences section, choose 1, 2, or 3 hours from the drop-down menu next to the “Sign me out if inactive for” preference.
  5. Click Save.
  6. Click Done.

However, if the challenges that you have encountered still persists, I suggest you contact our Customer Care Support as they have the tools to check your account and determine what caused the error.

Resolution for Issue 'QBO “times out” and closes when in use' available: Yes (Solved).
Source: Intuit Community forum.

QBO “times out” and closes when in use: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Account and Settings
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