EMAC setup screen won't close; unable to run payroll

If you’re seeing a prompt for EMAC (Enhanced Multiple Account Configuration) that prevents you from running payroll, follow these steps to resolve it.

Complete the setup

The EMAC screen appears when additional information is needed to finalize your payroll account settings. To dismiss the prompt and proceed:

1. Go to Settings (the gear icon).
2. Select Payroll Settings.
3. Look for the Preferences or Account section (depending on your payroll service).
4. Follow the on-screen prompts to answer the required questions and save your changes.

Contact support if the issue persists

If the screen continues to appear after you’ve entered the information, or if you are unable to enter the required data, there may be a technical issue requiring further investigation.

1. Select Help (question mark icon) at the top right.
2. Choose Contact Us.
3. Enter a brief description of the issue (e.g., “EMAC setup screen won’t go away”).
4. Select Let’s talk or choose a contact option (Chat or Callback).

Our support team can verify your account status and add you to a notification list if this is a known issue.