Error: User Name Already Exists

If you see the message “User Name Already Exists” when inviting a new user, it means the user ID you entered is already associated with an existing Intuit account. User IDs must be unique across all Intuit products (such as TurboTax, Mint, or other QuickBooks Online companies).

To resolve this, try these options:

• Use the user’s email address: This is often the easiest way to ensure the user ID is unique.
• Try a variation: If the preferred name is taken, use a combination like first initial, last name, and a number or zip code (for example, jsmith123 or jsmith90210).

If you are still unable to create a unique user ID, we recommend contacting us for further assistance. You can reach us through Contact Support in QuickBooks Online.