How do I recover my QuickBooks Online user ID or password?
If you can’t sign in to QuickBooks Online, don’t worry. You can recover your user ID or reset your password right from the sign-in page. We recommend trying your email address as your user ID first, as this is the most common login method.
To recover your user ID or reset your password:
- Go to the QuickBooks Online sign-in page.
- Select I forgot my user ID or password.
- Enter the email address, phone number, or user ID associated with your account, then select Continue.
- We’ll send you an email with instructions to recover your user ID or reset your password.
If you didn’t receive the email:
- Check your spam or junk folder.
- Wait a few minutes to ensure the email has time to arrive.
- If you still don’t see it, try the steps again to ensure the email address was entered correctly.