Unable to Cancel QuickBooks Online Subscription

To cancel your QuickBooks Online subscription, you must be signed in as a Master or Company Admin. We recommend performing these steps on a web browser (desktop or laptop), as the option to cancel may not be available in the mobile app.

1. Sign in to QuickBooks Online.
2. Select the Settings gear icon, then select Account and settings.
3. Select the Billing & subscription tab.
4. In the QuickBooks section, select Cancel (or Cancel subscription) next to the subscription status.
5. Follow the on-screen steps to complete the cancellation process. You will be asked to provide feedback and confirm your decision.
6. Once finished, select Confirm cancellation.

You will see a confirmation message on the screen, and the Master Admin will receive a confirmation email.

If you do not see the option to cancel or need further assistance, you can contact us:

1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
2. Select QuickBooks Online.
3. Select a topic related to your issue (such as “Cancel my subscription”).
4. Select Contact us or Get Phone Number to view the available support options.