Why is there a QuickBooks Monthly Fee charge?
If you see a charge labeled “QuickBooks Monthly Fee” on your bank statement, it is important to verify the source. This specific label typically indicates a fee from your financial institution, not a direct charge from QuickBooks Online.
How to identify a QuickBooks Online charge
Charges for QuickBooks Online subscriptions usually appear on your statement with descriptors that include Intuit or QBO. Look for variations such as:
INTUIT*QBINTUIT*QBOQuickBooks OnlineIntuit QB Online
If the descriptor matches these examples, the charge is for your QuickBooks Online subscription.
Why your bank may charge a fee
Some banks charge a separate monthly fee for users who connect their bank accounts to financial management software. If your statement lists a “QuickBooks Monthly Fee” without the Intuit or QBO identifiers mentioned above, it is likely a service fee from your bank for using online banking features (such as Web Connect).
What you should do
- If the descriptor includes Intuit or QBO: This is your subscription charge. You can view your billing details in QuickBooks Online by selecting the Settings gear icon and choosing Account and settings (or Billing & Subscription).
- If the descriptor does not include Intuit or QBO: Contact your bank directly to clarify the fee, as it is not a charge originating from QuickBooks.