QB Issue Resolution:

The backup file starting in QB 2013 is a .dmg and can not be restored directly. Double click the .dmg file it should mount (open) like a drive, drag the company file and attachment folder (if it exists) to documents>quickbooks, from QB use file>open company and navigate to the file.

Resolution for Issue '*QuickBook mac 2013 file transfer.' available: Yes (Solved).
Source: Intuit Community forum.

*QuickBook mac 2013 file transfer.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for 2013
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Error Recovery for 2013 [Canada]
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