QB Issue Resolution:
I don’t agree with the tech support rep’s assertion that crashing on backup is a “known problem”. I also don’t understand how all current data could be lost – the data is written out every time you save a transaction. At the point the backup is made the data file is complete.
Lets start by looking into the crash on backup. I assume you have submitted crash reports in the crash dialog and emailed them to Intuit? If so, please email me from the same email address you used. Mention this thread and your user name of sbenisch in the email so I’ll know what it is in reference to. My email address can be seen by hovering over my name (“Biscotti”) on this page.
Once I have your email address I’ll be able to find your crash reports and see if anything jumps out as a likely cause.
Thanks and sorry for the crashes – we’ll get to the bottom of it and fix it with your cooperation.
Resolution for Issue 'QuickBooks for Mac 2014: Why do backups crash, and why does current data get lost?Why Apple doesn’t offer an alternative to QuickBooks?' available: Yes (Solved).
Source: Intuit Community forum.
QuickBooks for Mac 2014: Why do backups crash, and why does current data get lost?Why Apple doesn’t offer an alternative to QuickBooks?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Backup
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