QB Issue Resolution:
Let me route you to the right support, @sweetcw.
Since Community is a peer-to-peer forum, I’m unable to verify the withdrawal from your checking account and this requires personal information. I’d highly suggest contacting our Merchant Service Support Team. They have tools that can pull up your account securely and explain about the withdrawal.
To reach them, please refer to this article and proceed to QuickBooks Online with Payments & Merchant Service Center section to get their most updated contact information: Contact Payments Support.
Also, you can read out our QuickBooks Payments FAQ. It provides a list of articles that might answer your questions in mind and help you with your future task.
Please know that I’m here to help if you have any other questions in QuickBooks. Take good care.
Resolution for Issue 'Quickbooks payments stole money from our checking account. They were supposed to deposit, instead they withdrew. How do we resolve this?' available: Yes (Solved).
Source: Intuit Community forum.
Quickbooks payments stole money from our checking account. They were supposed to deposit, instead they withdrew. How do we resolve this?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Banking
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Error Recovery for Banking [Canada]
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