QB Issue Resolution:

Yes, that’s probably correct.

QB has had issues with high resolution displays for almost two decades.  Intuit has elected to ignore the issue and let tech support deal with it by instructing customers to dumb-down their resolution in order to run QuickBooks.

 

That might have made sense 20 years ago when super high resolution monitors cost thousands of dollars and were usually only used by artists.  It hasn’t made sense for at least a decade, but Intuit seems like they either don’t care or they’re oblivious to the issue.

Resolution for Issue 'QuickBooks Pro 2019 screen resolution issue' available: Yes (Solved).
Source: Intuit Community forum.

QuickBooks Pro 2019 screen resolution issue: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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