QuickBooks service discontinuation policy and upgrade information
QB Issue Resolution:
Calendar Year 2016 Discontinuation Policy (QuickBooks 2013 Products)
After April 01, 2016, access to add-on services will be discontinued for QuickBooks 2013 Desktop. This includes all versions of QuickBooks 2013 (Pro, Premier, Enterprise Solutions and Accountant Edition.
Note: If you do not use any of the add-on services in QuickBooks 2013, your product will continue to work for you but you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks.
If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the online version of QuickBooks or the latest version of QuickBooks for desktop as soon as possible.
As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this website, such as this article. Please keep an eye out for updates on our future plans as they become available.Please find below our frequently asked questions for the discontinuation of QuickBooks 2013.
Frequently asked questions you may be interested in:
Q: What is being discontinued in 2016?
A: After April 1st 2016 access to support and updates will be discontinued for QuickBooks 2013 Desktop. This includes all versions of QuickBooks 2013 (Pro, Premier, Enterprise Solutions and Accountant Edition).
Q: Why is this happening?
A: We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it’s a balancing act – making QuickBooks better and easier to use while still supporting older versions.
Q: How do I know if this is effecting me?
A: If you are using QuickBooks 2013. Open QuickBooks select F2. You will see your version in the top left side of the pop out window.
Q: How many versions do you support?
A: We offer support and add-on services for the current version of QuickBooks and the two previous versions.
Q: Will QuickBooks continue to work?
A: Your product will continue to work for you but you will not be able to subscribe to live technical support, additional services like online banking and currency table updates nor will you receive any further updates for QuickBooks 2013.
Q: Can I still use QuickBooks 2013?
A: If you are happy with your current version of QuickBooks, you can continue to use it.
Q: Will I receive updates going forward for QuickBooks 2013?
A: No. QuickBooks 2013 will not receive updates.
Q: How much will an upgrade cost and who can I speak to?
A: As well as desktop solutions you can also upgrade to QuickBooks online. Please call us on 0808 168 4221 for special upgrade pricing and to discuss your options.
We do not anticipate the discontinuation of QuickBooks 2013 and QuickBooks Enterprise Solutions 13 to result in any disruption with the QuickBooks compatible software from the Intuit Partner Platform. You can see a list of this software at the Intuit Marketplace.
Previous Discontinuations (QuickBooks 2012, 2010, 2008 and earlier)
Please note that all QuickBooks Desktop applications prior to 2013 are unsupported. However, versions prior to QuickBooks 2013 also have upgrade paths which include QuickBooks online. Please call us on 0808 168 4221 for upgrade pricing and to discuss your options for all discontinued QuickBooks applications.
Resolution for Issue 'QuickBooks service discontinuation policy and upgrade information' available: Yes (Solved).
Source: Intuit Community forum.
QuickBooks service discontinuation policy and upgrade information: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.
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