QB Issue Resolution:

What is it and when does it happen?

After May 31, 2014, access to add-on services will be discontinued for QuickBooks 2011 Desktop (Windows and Mac). This includes all versions of QuickBooks 2011 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac).

Note: If you do not use any of the add-on services in QuickBooks 2011, your product will continue to work for you but you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks.

In addition to QuickBooks 2011 (for Windows and Mac), there are a few other Intuit products that are affected by the discontinuation of add-on services.

Click each question below to see the answer.
How much will the upgrade cost?

Please visit Intuit QuickBooks Financial Software for information on all our current product offerings.
What are the add-on services?

The most popular add-on services that will no longer work with QuickBooks 2011 after May 31, 2014 are Payroll, Technical Support, Payments, and Online Banking. The full list can be found in the Affected services section below.
How do I know if this affects me?

If you use QuickBooks 2011 or any of the other affected Intuit Products and you subscribe to live technical support or any of our add-on services, you will need to upgrade your product on or before May 31st to continue using your services.

Note: As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.
Why do you discontinue products?

We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it’s a balancing act – making QuickBooks better and easier to use while still supporting older versions. So we offer support and add-on services for the current version of QuickBooks and the two previous versions.
How can I find out more?

The rest of this article explains what service discontinuation means to your business and provides additional details about specific products and services.
What if I want to talk to someone?

Call us at any time to take advantage of special upgrade pricing and to discuss your options:

QuickBooks Pro or Premier (Windows): 866.676.9670
QuickBooks for Mac: 866.676.9670
QuickBooks Accountant: 888.236.9501
QuickBooks Enterprise Solutions: 800.450.7498
ProAdvisors: Phone and chat options are on the member support page (login required).

What service discontinuation means

Products affected by service discontinuation as of May 31, 2014, are listed in the table below. If you don’t make use of live technical support or any of our add-on services, and are happy with your current version of QuickBooks, you can continue to use it.

If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible.
Fully supported products Products for which services will be discontinued after May 31, 2014

QuickBooks Pro and Premier (Windows) 2014, 2013, and 2012

QuickBooks Pro 2011

QuickBooks Premier 2011 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)

QuickBooks for Mac 2014, 2013, 2012

QuickBooks for Mac 2011

QuickBooks Enterprise Solutions 14, 13, 12

QuickBooks Enterprise Solutions 11

QuickBooks Accountant 2014, 2013, 2012

QuickBooks Premier Accountant Edition 2011
QuickBooks Point of Sale 2010, 2013

QuickBooks Cash Register Plus 2009, 2010

As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.

Product, upgrade, and pricing information for QuickBooks 2014 (all versions):

Intuit QuickBooks Financial Software

We want to work with you to make sure that your upgrade experience is easy, fast, and as cost-effective as possible.
Affected services

Upgrade as soon as possible to retain access to the following add-on services and live support. Click any service below to learn how it is affected by service discontinuation.

Collapse All or Expand All

QuickBooks Pro, Premier, and QuickBooks Enterprise Solutions 11

QuickBooks Payroll services

Assisted Payroll: After May 31, 2014, QuickBooks 2011 no longer automatically calculates correct payroll taxes, provides payroll forms, or allows you to send your payroll data. Your subscription is inactivated and tax forms are no longer filed on your behalf. Frequently asked questions about QuickBooks Payroll.

Basic, Standard, or Enhanced Payroll: After May 31, 2014, QuickBooks 2011 no longer automatically calculates correct payroll taxes or provides payroll tax forms. Your paychecks may be inaccurate. Your subscription is inactivated and you will receive a prorated refund for the unused portion of your Payroll subscription. Frequently asked questions about QuickBooks Payroll.

Employee Organizer: Employee Organizer Compliance Updates are no longer available.
1099 E-File Service

You will receive a message indicating you are not able to launch the service from the 1099 Wizard within QuickBooks 2011. This message will include information on using the service outside of QuickBooks, as well as upgrade instructions..
Credit Card Processing

Merchant Service: You will receive a message indicating that the service is no longer available. You will not be able to process credit card transactions through QuickBooks 2011. This message includes instructions for processing credit card transactions outside of QuickBooks.

Terminal Download: If you are a terminal customer, you will still be able to process credit cards through your terminal, but you will not be able to download transactions into QuickBooks.

Automatic Credit Card Billing: Your automatic credit card billing service is discontinued and you will not be able to download transactions into your QuickBooks 2011 software. Your customer profiles in the Automatic Credit Card Billing system are deleted and you do not have access to the data you entered.
Check Solution

You will receive a message indicating that the service is no longer available, and you will not be able to process check transactions through QuickBooks 2011. This message will include instructions for processing check transactions outside of QuickBooks.
Bill Pay

You will receive an error message instructing you to contact technical support, and you will no longer be able to connect to your financial institution to pay bills.
Billing Solution (formerly QuickBooks Online Billing)

You will get a message indicating that the service is no longer available. The message will include upgrade instructions.
Online Payment Processing (Intuit PaymentNetwork)

You will receive a message indicating that the service is no longer available. You will not be able to process or download online payment transactions through QuickBooks 2011.

The message indicating service discontinuation will provide upgrade instructions.

Alternatively, you can continue to use Intuit PaymentNetwork without QuickBooks by going to the Intuit Payment Network website, where you can send electronic invoices and receive online payments.
Accountant’s Copy File Transfer (ACFT) service

This service will not be available in QuickBooks Premier Accountant Edition 2011.
Online Banking

You will receive an error message during an attempt to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade your QuickBooks.
Third-party products

We do not anticipate the discontinuation of QuickBooks 2011 and QuickBooks Enterprise Solutions 11 to result in any disruption with the QuickBooks compatible software from the Intuit Partner Platform. You can see a list of this software at the Intuit Marketplace.
Enterprise Solutions Full Service Plan (FSP)

If you are using QuickBooks Enterprise Solutions 11 and have an active Full Service Plan, you will continue to receive support until the expiration of your plan. However, it’s important to always install the latest version of Enterprise Solutions (which you receive as a part of the Full Service Plan) by May 31, 2014 to ensure uninterrupted services and functionality.

Live technical support and Online Backup

QuickBooks for Mac 2011

Online Banking

You will see an error message when you try to download transactions, send online payments, or send online transfers. The error message you see depends on your download method. For example, you may see the message “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade your QuickBooks.

Live technical support

Technical support plans—All QuickBooks products

Support for installation, upgrades, error messages, and product defects

Support for installation, upgrades, error messages, and product defects is available only for currently supported versions of QuickBooks.

Replacement CDs, manuals, and live support are no longer available. If you are still using an unsupported product and you see a message that you need to reinstall your product, you can access the software download online.
Active QuickBooks Care Protection Plan with automatic renewal

Monthly renewal: If you have an active QuickBooks Care Protection Plan that automatically renews monthly (such as the QuickBooks Care Protection Plan with Monthly Billing), your plan will be automatically canceled on the next renewal date after May 31, 2014, unless you upgrade to QuickBooks 2014. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade.

90 day renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each 90 days (such as the QuickBooks Care Protection Plan with 90 day Billing), your plan will be automatically canceled on the next renewal date after May 31, 2014, unless you upgrade to QuickBooks 2014. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade

Annual renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each year (such as the QuickBooks Care Protection Plan with Annual Billing), you will continue to receive live support and any service included in your QuickBooks Care Protection Plan until the plan’s expiration date. At that time, if you are still using QuickBooks 2011, your QuickBooks Care Protection Plan will be automatically canceled and will not renew. In addition, any included services, such as data recovery and free Online Backup, will be canceled as well.
Live telephone support on a pay-per-use basis

If you want to receive live support on a pay-per-use basis (One-Time Support) after May 31, 2014, you will need to have a currently supported version of QuickBooks (2014, 2013, or 2012). You can still get answers to common questions by searching the QuickBooks Support web site if you chose not to upgrade, but we do not provide live support for products affected by service discontinuation.

Upgrade considerations

Difference between the 2011 and 2014 products. QuickBooks 2014 includes many new productivity boosting features to help you save more time and stay more organized. Find out what’s new since 2011 and learn about the new 2014 features in action.

What’s new in QuickBooks Pro 2014
What’s new in QuickBooks Premier 2014
What’s new in QuickBooks Accountant 2014
What’s new in QuickBooks for Mac 2014
System requirements. Check the system requirements to learn whether your current system will support the latest version of QuickBooks:
System requirements for QuickBooks 2014 and Enterprise Solutions 14.0

Upgrade process and assistance. After you complete your order for QuickBooks 2014, you will receive an email with a download link and instructions. Your QuickBooks 2014 purchase includes up to 60 minutes* with a QuickBooks expert who can help you: You can also refer to step-by-step instructions on the Install Center. Or, Frequently Asked Questions about Installing QuickBooks may also be helpful.
Get the most out of QuickBooks
Help avoid common mistakes
Get answers to your QuickBooks questions

Time required. In most cases, you can update QuickBooks and your company file in less than an hour. The larger your company file, the longer it takes. After you install QuickBooks 2014 or QuickBooks for Mac 2014, you will be prompted to register, which is required if you want to access any add-on services or live support while using QuickBooks 2014.
Company file conversion. When you upgrade, you are prompted to convert your company file so it will work with your new product. We take great precautions during this process to protect your data. For example, QuickBooks verifies the integrity of your data file and helps you perform a backup before the upgrade process begins.

*Expires at the earlier of 9/25/2014 or 30 days after registration. You can call upon purchase or within 30 days of completing your QuickBooks registration on the Web. One technical support phone call for up to 60 minutes (cannot be redeemed in increments) per registering customer allowed within the above-mentioned qualifying period.
Registration and downloads of older, non-supported products

We make every effort to provide customer support for registration and licensing for older versions of QuickBooks under Intuit’s standard terms and conditions, if that data is available. Unfortunately, we cannot assure that we will be able to register, provide key codes, or offer data and password recovery for older versions of QuickBooks.

Similarly, although we are not able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks, we do provide download files back to QuickBooks 2006.
Purchase options and upgrade discounts

We hope this page answers any questions you have about our service discontinuation plan. Once you have considered all your upgrade options and are ready to make a decision, call us to take advantage of special upgrade pricing. If you need help deciding which option is right for you, our Intuit Resellers are available to help you at the local level. Click here to find a Reseller near you. ProAdvisors get pricing info here (login required).

Call us to take advantage of special upgrade pricing and to discuss your options:

QuickBooks Pro or Premier (Windows): 866.676.9670
QuickBooks Accountant: 888.236.9501
QuickBooks for Mac: 866.676.9670
QuickBooks Enterprise Solutions: 800.450.7498
Sometimes you might get an even better deal through a retail store or website. We want you to get the best deal, so we encourage you to check with the retailers listed below:

Amazon

Costco

Sam’s Club
Best Buy

Office Depot

Staples
BJ’s Wholesale Club

OfficeMax

Walmart

Resolution for Issue 'QuickBooks service discontinuation policy and upgrade information 2014.' available: Yes (Solved).
Source: Intuit Community forum.

QuickBooks service discontinuation policy and upgrade information 2014.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Quickbooks
Quickbooks Repair Pro will resolve it efficiently and affordably. Guaranteed resolution of your issue, or you pay nothing!

Error Recovery for Quickbooks [Canada]
E-Tech is the #1 Quickbooks data migration and Conversion service provider.

Get 50% off Quickbooks Online

Click Here for 50% off!

Additional Support Options: