QB Issue Resolution:

Let’s record those payments in QuickBooks Desktop to zero out open balances on the customer’s account.


Please follow the steps listed below for your guidance.

  1. Go to the Customers menu, then select Receive Payments.
  2. On the Received From drop-down list, choose the customer’s name, then enter the Amount.
  3. Make sure the date is correct.
  4. (Optional) Enter the Reference or Check #.
  5. Select the Invoice(s) to be paid by putting a checkmark next to the invoice.
  6. Enter a memo (optional).
  7. Click Save & Close.

Upon sharing this, I still recommend consulting with your accountant first. He/She might have specific instructions on how to properly record those payments. This is to ensure we don’t mess up your closed books in the previous years.


I’ve also added this article: Record and make Bank Deposits for additional information. This page provides another method of recording payments in QuickBooks.

Resolution for Issue 'receive customer payment from 2017' available: Yes (Solved).
Source: Intuit Community forum.

receive customer payment from 2017: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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