QB Issue Resolution:
I can clarify things out for you.
There isn’t a need to change the posting account since the deposit is not yet posted on your register.
What you need to do is match the deposit with the open invoice so QuickBooks will automatically create the payment for you. Therefore, there isn’t a need for you to manually receive the payment.
Let me show you how:
- Select Banking from the left panel.
- Choose the bank where the payment was deposited to.
- Go to the For Review tab.
- Mark the deposit, then click Match under the Action column.
Once done, go to the customer’s account. The open invoice is now closed and a payment is automatically applied to it.
The deposit is now posted on your bank register in QBO.
Resolution for Issue 'Receive payment for an invoice when banking is linked to QBO' available: Yes (Solved).
Source: Intuit Community forum.
Receive payment for an invoice when banking is linked to QBO: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Banking
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Error Recovery for Banking [Canada]
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