QB Issue Resolution:
You enter a bill for what you owe, as gross, as if you are going to pay.
You enter a vendor Credit for the full credit.
You apply the credit to the bill in the Pay Bills, and you are left with vendor credit = awaiting refund or to be applied to your next purchase.
Resolution for Issue 'Received a credit memo from a Vendor (for returned items) also includes a purchase. Amount of purchase needs to show as expense. How do I enter this? Negative due!' available: Yes (Solved).
Source: Intuit Community forum.
Received a credit memo from a Vendor (for returned items) also includes a purchase. Amount of purchase needs to show as expense. How do I enter this? Negative due!: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for as gross
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Error Recovery for as gross [Canada]
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