QB Issue Resolution:

Reverse the journal entry.  Debit the checking account and credit AR and leave the other transaction as the account balance in AR

Resolution for Issue 'Record Bounced Check procedure produces journal entry showing up on Customer Payment screen' available: Yes (Solved).
Source: Intuit Community forum.

Record Bounced Check procedure produces journal entry showing up on Customer Payment screen: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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