QB Issue Resolution:

You came to the right place for help with QuickBooks. Let’s get this incentive payment recorded.


In order to record this type of payment, as an initial step, you’ll need to create a Bonus pay type to the employee’s profile. However, if you already created the bonus pay type, you can record the payment as a manual check and not as a direct deposit.


Here’s how to add the Bonus pay type:

  1. Select the Employees tab.
  2. Select the employee’s name.
  3. In the Pay section, select Edit.
  4. In the Show all pay types section, select Bonus, then OK.

For detailed information, check out this recommended article: Pay employees a bonus paycheck in Online Payroll.


If you’d like to go through this over the phone, feel free to call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours.

Resolution for Issue 'Recording employee incentive payment?' available: Yes (Solved).
Source: Intuit Community forum.

Recording employee incentive payment?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Employees tab
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Error Recovery for Employees tab [Canada]
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