QB Issue Resolution:

Recurring Credit Card payment FAQs
Answer ID: 5945

What time of day are charges processed?

Recurring charges are processed automatically in the early hours of the morning. A day’s charges start to run just after 12:00 midnight (pacific time) and may take several hours to complete.

Why can’t I schedule a recurring payment to start on the same day I set it up?

Recurring charges are processed only once a day, shortly after 12am PT. So when you set up a recurring payment, you’ve already missed processing for that day. The earliest you can start is the next day.

When are funds deposited in my account?

Recurring payments are deposited in your designated bank account within a few business days. The time to funding is the same as for your other merchant account transactions.

What appears on my customer’s credit card statement?

Each time a recurring charge is processed, the transaction appears on your customer’s credit card statement. The charge description your customer sees is the same description that appears for all your merchant account transactions.

What do each of the frequency types mean? When will my customer be charged?

Below are detailed examples of each of the frequency types.

How can I charge a new customer a different tax rate?

If you create a new customer when you set up a new recurring payment and need to charge that customer a different tax rate, you must open QuickBooks and go to the recurring payment. Then you can change the tax rate.

How do I change the notification email address?

All customer notifications go to the address in the Customer information section’s Email field (at the top of the form). Your copy goes to the contact email address associated with your merchant account.

Answer ID 5945
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Merchant Account Service
Date Created 08/22/2013 02:40 PM
Date Updated 12/11/2013 01:02 PM
Allow Crawling? Yes

Resolution for Issue 'Recurring Credit Card payment FAQs' available: Yes (Solved).
Source: Intuit Community forum.

Recurring Credit Card payment FAQs: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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