QB Issue Resolution:

Let me get the help you need in refunding your customer.


To start, you’ll need to create to an expense transaction for the refund. Here’s how:

  1. Click the Plus icon at the top.
  2. Under Vendors, choose Expense.
  3. In the Account column, choose Accounts Receivable.
  4. Enter credit, prepayment, or overpayment amount in the Amount column.
  5. In the Customer column, choose the customer.
  6. Select Save and close.

Once done, link the expense transaction to the deposit. Here’s what you’ll need to do:

  1. Click the Plus icon at the top.
  2. Choose Bank Deposit.
  3. In the Bank Deposit section, go to Add funds to this deposit then enter the name of the customer in the Received from column.
  4. Choose Accounts Receivable in the Account column.
  5. Enter Description, Payment Method, and Amount.
  6. Repeat step 4-5 for other customer.
  7. Click Save and close.

For additional reference, check out this article: Record and Manage Bank Deposits in QuickBooks Online.


That’s it! By following the steps above, I’m confident that you’d able to refund your customers.


Resolution for Issue 'Refund for deposited check' available: Yes (Solved).
Source: Intuit Community forum.

Refund for deposited check: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for bank deposit
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