QB Issue Resolution:

Creating credit memo is quick and easy in QuickBooks Online. For detailed steps on how to do this, please refer to this article: https://quickbooks.intuit.com/tutorials/lessons/credit-memos/.


You might also find this article helpful while working in QuickBooks Online: https://quickbooks.intuit.com/community/Payments/Apply-a-credit-memo-credit-or-refund-to-a-customer/….

Resolution for Issue 'Refund on sales receipt Need to record a sales receipt as a credit to the customer' available: Yes (Solved).
Source: Intuit Community forum.

Refund on sales receipt Need to record a sales receipt as a credit to the customer: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for QBO
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