QB Issue Resolution:

In accordance with Intuit’s 60-day money-back satisfaction guarantee, QuickBooks Online offers refunds on products purchased from retail or online stores for a period of 60 days from the purchase date. Refunds will not be issued after 60 days from purchase date for any reason.

Refund Process for products purchased from a Retail or Online Vendor as a physical product in a box:

Cancel your QuickBooks Online subscription and return the entire package and product to Intuit within 60 days from the purchase date to be eligible for a refund. Your refund cannot be processed until Intuit receives the original retail package and a copy of your receipt.

First, cancel your QuickBooks Online subscription (See KB 5874 on how to cancel).

Next, send via a traceable method to:

Intuit Inc
Returns Department
PO Box 580926
Pleasant Prairie, WI 53158

Please include the following:

A copy of the itemized receipt showing the QuickBooks Online purchase with a statement of the reason for the return.
The full name the refund should be issued to (first and last name or business name), the complete address where the refund check should be sent to, and a phone number.
The entire package purchased at retail (you must return the box and everything included in order for a refund to be processed).

Intuit recommends that the return be shipped via a traceable method. If returning the product by using the U.S. Postal Service, please use registered or certified mail, or a return receipt. Intuit is not responsible for lost or misdirected mail, or products damaged during shipment. Shipping fees for the intial order and product return will not be reimbursed. Keep a copy of all records sent until you receive the refund check.

Refund Process for Downloads or Electronic Versions purchased from Amazon or Online Vendor without a physical product:

You have 60 days from the purchase date to obtain a refund for product downloads, product unlocks, and all other electronically delivered Intuit media. Since there is no physical product shipped, you are not required to send anything back to the Returns Department

Cancel the QuickBooks Online subscription (See KB 5874).
Send a copy of your order confirmation email [you can attach or forward] from Amazon.com or other online vendor to: [email protected]
Make sure to include the full name the refund should be issued to (first and last name or business name), the complete address where the refund should be sent to, and a phone number
You will receive a physical check within 4-6 weeks.

If you have additional questions regarding returns and refunds, please call 800-488-7330 (M-F, 6am – 6pm Pacific, Saturday 6am- 2pm Pacific).

Refunds of QuickBooks Desktop or other Products

All Quicken, QuickBooks, Intuit Online Payroll and TurboTax products have an unconditional, 60-day money-back satisfaction guarantee. This policy does not apply to Intuit resource guides, education/lab packs, and bulk software orders. To receive a full refund of your purchase price, you must return the product to Intuit within 60 days of the purchase date.

For more information regarding , See KB article: INF12725 or the customer may also contact the appropriate Customer Service department:

(888) 246-8848
Monday-Friday, 6AM to 5PM (PST)

(800) 811-8766
Monday-Friday, 6AM to 6PM (PST)

(800) 440-3279
Monday – Friday, 8AM to 5PM (PST)
Please note: TurboTax call volumes are highest on Mondays. For faster service, we recommend calling Wednesdays through Fridays.

Standard and Enhanced Payroll service
(800) 624-2106
Monday – Friday, 6AM to 6PM (PST)

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Answer ID 3368
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Questions about Paying for This Product
Using This Product
Date Created 09/10/2010 02:07 PM
Date Updated 04/20/2015 04:01 PM
Allow Crawling? Yes

Resolution for Issue 'Refunds for QuickBooks purchased at a Retail or Online Store.' available: Yes (Solved).
Source: Intuit Community forum.

Refunds for QuickBooks purchased at a Retail or Online Store.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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