QB Issue Resolution:
Allow me to help figure out why you’re getting different amounts on your two reports.
Did you select the same accounting method for both reports? If not, make sure to select the same method if it’s Accrual or Cash basis to check if the amounts are balanced. You’ll also need to check and ensure the filters are the same for both reports.
However, if you keep getting a different amount for both reports, I’d suggests running the Verify and Rebuild tool to identify if this is a data issue. You can check this article for the detailed steps: Verify and Rebuild Data in QuickBooks Desktop.
As always you can contact our Desktop Care support if you need further assistance. They can access your account in a secure environment and help you in going through the steps.
Here’s how to get their contact information:
- Go to: https://help.quickbooks.intuit.com/en_US/contact.
- Choose your QuickBooks Product.
- Select your QuickBooks Version.
- On the Contact Us page, click a topic.
- Click on the Get Phone Number button to see the support number.
Resolution for Issue 'Report Totals' available: Yes (Solved).
Source: Intuit Community forum.
Report Totals: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Quickbooks product
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