QB Issue Resolution:

You are correct, you can only add one line when “resolving the difference” of a matched transaction.

 

The best workflow that I have found is to create transactions such as invoices for each portion of the deposit that you want to match. You can then use them to complete the process without using the Resolve Difference button.

 

In the case that you do not want to create transactions, you can find the transaction you created by resolving the difference and split it from there, here is my example:

 

  • Select the In QuickBooks tab
  • Click on the blue link labeled Multiple Transactions to see the detail of the transaction you matched
    • The portion created by resolving the difference will show up as a Deposit
  • Select the Deposit
  • Add new lines for each portion you need in the Add New Deposits section with the amount you want in each.
  • Delete the original line by clicking the trashcan next to it
  • Select Save and close to save the deposit

 

Here are some screenshots of the process:

 

2017-08-01_12-19-35.jpg

2017-08-01_12-23-01.jpg 2017-08-01_12-23-41.jpg

 

I hope that helps, feel free to respond if you need more information.

Resolution for Issue 'Resolving Difference when Matching Transactions in Quickbooks' available: Yes (Solved).
Source: Intuit Community forum.

Resolving Difference when Matching Transactions in Quickbooks: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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