QB Issue Resolution:

There are a variety of reasons why you may need to return to the initial sign in screen for Intuit Data Protect (IDP).
Detailed instructions

To return to the initial sign in screen, run the IDP Diagnostic Tool and select the Log Out funciton. Please see Use the Intuit Data Protect Diagnostics Tool to detect issues.

If the diagnostics tool does not fix your issue, please see A blank screen appears when activating or using Intuit Data Protect (IDP) and follow the steps in Solution 2.

Note: Use of IDP with multiple windows profiles is not supported. Please install IDP in the Admin Profile and use it with that profile

Resolution for Issue 'Return to the initial sign in screen for Intuit Data Protect (IDP)' available: Yes (Solved).
Source: Intuit Community forum.

Return to the initial sign in screen for Intuit Data Protect (IDP): this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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