QB Issue Resolution:

Let me help point you in the right direction regarding Roth 401K deduction via QuickBooks Online.


Yes, you’re right. The Roth 401K is funded with after-tax or post-tax dollars up to the plan’s contribution limit.


Since you’ve already go through your setup and still deducting the 401K as a regular pre-tax, I’d suggest reaching out to our QuickBooks Online Support. Agents have the necessary tools to check what’s going on and have this investigated.


  1. Sign into your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

The following articles are good references:


Also, you can visit our The Absolute Beginner’s Guide to Payroll to receive payroll updates.


Should you have additional questions about payroll deductions in QuickBooks

Resolution for Issue 'Roth 401K Deduction' available: Yes (Solved).
Source: Intuit Community forum.

Roth 401K Deduction: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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