QB Issue Resolution:

Your QuickBooks application is designed to work on a Windows DPI setting, marvelglassllc.


Once this setting is modified, it will affect your app’s screen resolution. That includes the missing Save & Close and Save & New buttons.


Here’s how to change your screen settings:

  1. Right-click your QuickBooks icon and then select Properties.
  2. In the Compatibility tab, select Disable display scaling in high  DPI settings.
  3. Click Apply, then OK.
  4. Open your QuickBooks application to check if the windows are visible.

Once done, try opening the Write Check page again. If the issue persists, you can perform Solutions 2 and 3 in the article below.


QuickBooks Desktop display issues.

Resolution for Issue '“Save and close” and “save and new” buttons disappeared on “write checks”' available: Yes (Solved).
Source: Intuit Community forum.

“Save and close” and “save and new” buttons disappeared on “write checks”: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for DPI settings
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Error Recovery for DPI settings [Canada]
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Additional Support Options: