QB Issue Resolution:

Customer deposits can be handled as follows:

1.  Receive the payment and leave it as a credit on the customer’s account.  Then, invoice for it later and apply the credit to the invoice.

2.  Use the + bank deposit and apply the deposit directly to the customer deposit acct.

3.  (best method for invoices with sales tax):   Set up an item that points to the account for customer deposits (a liability account).  Use a sales receipt for the customer deposit.  Then later change your estimate into an invoice for the full sale and enter a line item for the customer deposit as a negative amount — this will remove it from the liability account.  Be sure to set this item as non-taxable.  This way you will charge sales tax on the full amount in your final invoice.

Resolution for Issue 'Sending an invoice to a customer for a deposit.' available: Yes (Solved).
Source: Intuit Community forum.

Sending an invoice to a customer for a deposit.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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