QB Issue Resolution:

There was an issue before with the Accountant’s File Transfer Service but everything should be working now.

If the issue still persists on your end, I suggest calling our QB Support to check your system and to run some updates if needed.

If needed, you may also create an accountant’s copy file without undergoing the process of File Transfer. Here’s the link that will guide you on how to do it. http://support.quickbooks.intuit.com/support/pages/inproducthelp/core/qb2k13/contentpackage/vertical…

You may also contact our technical support by;

Go to https://help.quickbooks.intuit.com/contact
In the Contact QuickBooks Support homepage, go to step 1 and from the option provided on “Which QuickBooks are you using?”, choose your QB Edition and select your version
In the step 2 “What’s your question?”, go to the “Ask us anything” search box, type your question and hit the magnifying glass icon
In the step 3 “Here’s how we can help”, at the bottom right of the list of Try these instant answers, and choose “Call” to get the support number.

Resolution for Issue 'sent accountants copy by file transfer but acc’t didn’t receive it. quickbooks pro2013 states ‘accountant copy pending’. I can’t fix. what do I do?' available: Yes (Solved).
Source: Intuit Community forum.

sent accountants copy by file transfer but acc’t didn’t receive it. quickbooks pro2013 states ‘accountant copy pending’. I can’t fix. what do I do?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for 2013
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Error Recovery for 2013 [Canada]
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