QB Issue Resolution:

You’ve set up the items correctly. They should be set up as inventory part. The unit of measure is based on the smallest increment used to track them. That’s the reason why it will show as “each” on the report instead of “case”.

 

You can check this article for future reference: Use single and multiple units of measure for items.

 

Resolution for Issue 'Setting up inventory so report shows unit by the case instead of each' available: Yes (Solved).
Source: Intuit Community forum.

Setting up inventory so report shows unit by the case instead of each: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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