QB Issue Resolution:

I see error message when connecting Square: “Oops! There’s a problem connecting your account to QuickBooks.”

If you are seeing this error, something is preventing you from connecting your Square account to QuickBooks.

First, check your QuickBooks account details. You need to make sure you don’t have any special characters or numbers in your QuickBooks Company name or in your account first or last name.

– To edit your company name go to Your Company > Your Account > Company Info
– To edit your first/last name go to Your Company > Manage Users

After you have confirmed you have correctly formatted account details, sign out and back into QuickBooks and wait 5 minutes and then retry connecting your accounts.

Answer ID 6000
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Using This Product
Date Created 11/18/2013 09:08 PM
Date Updated 10/08/2014 07:24 AM
Allow Crawling? Yes

Resolution for Issue 'Square Error Message.' available: Yes (Solved).
Source: Intuit Community forum.

Square Error Message.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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