QB Issue Resolution:

The easiest thing at this point would be to export the selected items from your items list into an excel spreadsheet. That way they can be imported into a new file.

Resolution for Issue 'starting a new POS file.' available: Yes (Solved).
Source: Intuit Community forum.

starting a new POS file.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Company
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