QB Issue Resolution:

There are two ways on how to record store credit. We can use either Credit Memo or Delayed Credit. A Credit Memo is only applicable when recording a payment from a customer, while the Delayed Credit can only be added on an invoice.

 

Here’s how to create a credit memo:

  1. Go to the Plus icon and select Credit Memo.
  2. From the Customer drop-down, select the customer.
  3. Enter all necessary information.
  4. Select Save and close.

If you’d like to create delayed credit, you can follow the same process above, but select Delayed Credit instead of Credit Memo.

 

See Enter and apply a credit memo or delayed credit article for future reference.

 

You can reply on this thread if you have other concerns. Thanks for dropping by.

Resolution for Issue 'Store credit' available: Yes (Solved).
Source: Intuit Community forum.

Store credit: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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